Issues at Microsoft datacenter have been resolved. During this weekend our teams optimized the environments to their normal state and performed extensive smoke testing. All functionalities are back online, and environments are running stable as expected.
We are still in contact with Microsoft on the Root Cause Analysis and how they are going to prevent this for the future. Once this is known then we will also share this with you.
We want to thank you for your patience and understanding during these last couple of days. In case you have any additional questions, please let us know so we can assist.
Posted Jan 13, 2025 - 00:37 EST
This incident affected: PaperSave 7 Services (Operations Service (PSLAAS01P), Operations Service (PSLAAS02P), Operations Service (PSLAAS03P), Operations Service (PSLAAS04P), Operations Service (PSLAAS05P), Operations Service (PSLAAS06P), Operations Service (PSLAAS07P), Operations Service (PSLAAS08P), Operations Service (PSLAAS09P), Operations Service (PSLAAS10P), Operations Service (PSLAAS01P-BHSN), Operations Service (PSLAAS01P-GTF), Operations Service (PSLAAS01P-USC), PaperSave Web Client (AWS), Workflow Service (PSWFAS01P-RFMC), Authentication Service (PSIDAS01P-BHSN), Workflow Service (PSWFAS01P), Authentication Service (PSIDAS02P), Authentication Service (PSIDAS01P), Workflow Service (PSWFAS01P-SEG), Workflow Service (PSWFAS01P-BHSN), Workflow Service (PSWFAS02P)).